We may request or collect personal information from online users in a variety of ways, including through online forms for requesting information or ordering products and services, and other instances where users are invited to volunteer such information. Some of the data we collect is information that identifies you personally, and may include your name, e-mail address, postal address, telephone and telefax numbers, payment account information, and other information necessary to provide the services requested. WE also maintains a record of contacts for customer or technical support.
We may also collect information about how users access the website through log files and the use of cookies, and through third party services such as Mouseflow and Google Analytics. Such information may include standard information from your web browser (such as browser type and language), your Internet Protocol (“IP”) address, and the actions you take on Web sites (such as the web pages viewed and the links clicked). To opt out of Mouseflow please visit www.mouseflow.com/opt-out/.
A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer's hard drive for an extended period of time. Your browser's help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by IONOS to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by IONOS to store whether, for example, you want your password remembered or not, and other information. Cookies used on the IONOS website do not contain personally identifiable information.
Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
We use “Google Analytics” to collect information about use of this Site, such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information.
Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site. This cookie cannot be used by anyone but Google, Inc. The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.
We use services such as Meta Custom Audiences, LinkedIn Matched Audiences, TikTok Custom Audiences, Reddit Custom Audiences and Google Customer Match to deliver targeted advertising in the form of advertisements on our marketing partners' portals. We transmit personal data (email address, telephone number, postcode, country) in an anonymized (hashed) format to our marketing partners, including Meta (Facebook), Google, TikTok, LinkedIn, and Reddit. Further information on data processing by our partners can be found at.
Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. Out of respect for the privacy of our users, IONOS gives them the opportunity to opt-out from receiving these types of communications.
On rare occasions, it is necessary to send out a strictly service-related announcement, if, for instance, our service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature..
Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, or if IONOS believes that disclosure is necessary to protect IONOS's rights and/or to comply with a judicial proceeding, court order, subpoena or other legal process. SUPPORT may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. Please see our Subpoena Policy for more information.
You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home. You are also responsible for keeping your contact and payment information up to date.